Last Updated: 10-12-2025

Cuddl House Private Limited (“Cuddl”, “we”, “our”, “us”) operates the website cuddlpet.in and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.

  1. Information We Collect
    • Personal Information

      Provided voluntarily when you:

      • Create an account
      • Place an order
      • Fill out forms or assessments
      • Contact customer support

      This may include:

      • Name
      • Email address
      • Phone number
      • Billing and shipping address
      • Dog details (age, breed, health information) for nutrition assessment
      • Payment information (processed securely by payment gateways and not stored by us)
    • Non-Personal Information

      Collected automatically:

      • IP address
      • Device information
      • Browser type
      • Pages visited
      • Cookies and tracking data
  2. How We Use Your Information
    • Process and deliver your orders
    • Provide nutrition assessments and vet-related services
    • Communicate with you regarding orders, updates, or support
    • Improve our products and website experience
    • Send promotional emails (only if you opt-in)
    • Prevent fraud and ensure website security
    • Personalise recommendations and content

    We do not sell your personal information to third parties.

  3. Sharing Your Information

    We may share your information with trusted third parties only when necessary:

    • Payment gateways (Razorpay, Shopify Payments, etc.)
    • Shipping and logistics partners
    • Veterinary partners (for assessments or consultations, only if you opt-in)
    • Service providers for analytics, email marketing, or website hosting

    All partners are required to protect your information and use it only for agreed purposes.

  4. Veterinary Assessments & Consultations
    • You voluntarily share your pet’s details
    • Details may be shared with veterinary professionals associated with Cuddl
    • Information is used solely to provide guidance and support
    • No medical diagnosis or treatment is provided
  5. Cookies & Tracking Technologies
    • Improve website performance
    • Remember your preferences
    • Understand user behaviour
    • Serve personalised ads

    You may disable cookies in your browser, though some features may not function fully.

  6. Data Security

    We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure. Please keep your login details confidential.

  7. Your Rights

    You may request to:

    • Access your personal data
    • Update or correct your information
    • Delete your account
    • Opt out of marketing emails at any time

    Contact us at hello@cuddlpet.in.

  8. Payment Information

    We do not store your full payment details. All payments are processed through secure, PCI-DSS-compliant payment gateways.

  9. Third-Party Links

    Our website may contain links to external sites. We are not responsible for their privacy practices or content.

  10. Children's Privacy

    Our website is not intended for children under 13 years of age. We do not knowingly collect information from children.

  11. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

  12. Contact Us

    Cuddl House Private Limited
    Email: hello@cuddlpet.in
    Website: www.cuddlpet.in