Last updated: 10-12-2025

We want you and your dog to be happy with Cuddl’s products. If there’s an issue, we’re here to help.

1. Returns Eligibility For safety and hygiene reasons, we do not accept returns on opened, used, or tampered products. We accept returns only if:
   
   • The product is damaged on arrival
   • You received the wrong product
   • The product is expired or near expiry upon delivery
   To qualify, the product must be:
   • Unopened
   • Unused
   • In its original packaging
   • Reported within 48 hours of delivery
2. Non-Returnable Items We cannot accept returns for:
   • Opened, used, or tampered products
   • Items damaged after delivery due to improper handling
   • Free gifts or promotional items
3. Refunds Once your claim is verified, you will receive either:
   • A replacement, or
   • A full refund to your original payment method
   Refunds may take 5–7 business days to reflect after approval.
4. Cancellations Orders can be cancelled only before shipment. Once shipped, cancellations are not possible. If shipped orders are refused or returned due to incorrect address/unavailability, shipping charges may apply.
5. How to Request a Return or Refund Email us at hello@cuddlpet.in with:
   • Order ID
   • Description of the issue
   • Photos or videos (for damage/defect cases)
   Our team will respond within 24–48 hours.
6. Contact Us For return or refund
   support: 📧 hello@cuddlpet.in